Gaining Customer Confidence

Most of us don’t value our customers as it should be when he becomes rude at some point of time.
When our customers pounce on us for what we have done, we always take it in a negative way; however the expression of the scenario would be positive.

Only when the expression is let out realistically there is meaning to the issue. Let it be negative or positive you are a part of it and lay your expressions on finding a solution to end the issue rather than taking time in judging the customer.

Always remember, “Customer is considered god” but, they are not always right. Justify your points if you’re right, agree to your mistakes and learn from it when you are wrong.

We have proved to your customer that we have been doing an amazing job and he is satisfied with our outputs, he is disappointed only when we don’t meet his requirement.

Keep your books clean, start with a new chapter to bring the confidence back.