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Showing posts from September, 2010

Gaining Customer Confidence

Most of us don’t value our customers as it should be when he becomes rude at some point of time. When our customers pounce on us for what we have done, we always take it in a negative way; however the expression of the scenario would be positive. Only when the expression is let out realistically there is meaning to the issue. Let it be negative or positive you are a part of it and lay your expressions on finding a solution to end the issue rather than taking time in judging the customer. Always remember, “Customer is considered god” but, they are not always right. Justify your points if you’re right, agree to your mistakes and learn from it when you are wrong. We have proved to your customer that we have been doing an amazing job and he is satisfied with our outputs, he is disappointed only when we don’t meet his requirement. Keep your books clean, start with a new chapter to bring the confidence back.

How old she is?

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She is amazing, she is attractive, she is down to earth, she drives me safe, and she is 50000kms old. She was born on 08th August 2006, with lots of ups and downs she has been with me for 4years now. I would like to share my experience with you folks: I took her home on 8th August 2006 at 5:15pm and mom looked shocked since I had not told her anything, that’s a long story, she had banned us from driving after my brother met with an accident. I convinced her by saying I will drive slow and steadily. My first trip with her was on the 3rd day after I took her home. Muthathi trip it was amazing, the sales representative had particularly told me not to go beyond 40kmph since she her heart had to adjust with the driving conditions, but I rode her at 120kmhp and she was exited and she adjusted her heart to my driving conditions. I have had many driving experiences with her, which I do not have words to express. One of our most thrilling experiences was at Bandipur national park. Its 6pm ther...